Terms
a) Shanakee is the trading name of Shanakee adventures
Limited having its registered office at Ita House, Stonepark,
Dromahair, Co. Leitrim, Republic of Ireland and which is
incorporated in Ireland with limited liability. Company
registration number ————.
Under the following Terms and Conditions:
a) The ‘client’ is the person or persons who has/have made a
confirmed booking with Shanakee.
b) Your statutory rights are not affected within Terms and
Conditions.
Booking confirmation
1.1 A booking is confirmed by Shanakee, only when we, or our
agent have either received a 50% deposit and confirmed your
booking by email if your booking is made more than 60 days in
advance of your tour departure or when we have received
payment in full and confirmed your booking by email if your
booking is made less than 60 days before your tour departure.
No tickets will be issued until full payment has been received.
1.2 On receipt of payment as detailed above, subject to
availability and at our discretion, Shanakee will reserve the
client a place on a trip. A contract is only made between the
client and Shanakee upon the confirmation of your booking and
our communication thereof to either you or our travel agent.
1.3 It is a condition of your booking being accepted that each
client signs (or has signed on his behalf if under 18) our waiver
of liability, a copy of which will be forwarded to you on booking
and which must be signed and presented to your Shanakee
Representative at the commencement of your tour. Failure to
sign a waiver will result in the client’s booking being treated as
having been cancelled by you and we reserve the right to
impose the cancellation fees described in this agreement.
Insurance
2.1 The price of your ticket does not cover your travel
insurance.
2.2 Shanakee strongly recommends that the client purchases
comprehensive travel insurance cover for cancellation, medical
expenses, personal accident, personal luggage, money and
public liability before you travel. The client should ensure that
any activities undertaken by the client during the Tour are
covered by their insurance, in this regard, please note that
certain activities may require specific insurance and it is a
matter for the client to ascertain the position with their insurer
before partaking in any activity. Shanakee reserves the right to
refuse admission to a passenger if the client has not arranged
appropriate insurance. Shanakee accepts no responsibility for
loss or personal damage to personal belongings or liability for
personal injury/death.
Cancellation policy
3.1 Cancellation of a client’s booking must be notified in writing
to Shanakee. Cancellation charges are calculated on the day
when written notification is received by Shanakee. The Table
below shows the number of days before departure dates that
Shanakee receives written confirmation of cancellation, and the
percentage of tour fare, including any surcharges that will be
imposed on the client as a corresponding cancellation charge.
Please note that in addition to the tour fare cancellation charges
set out below, the client may also incur cancellation fees in
respect of any third party suppliers booked by the client in
association with a Shanakee Tour.
Days Notice % Refund
Deposit Non-Refundable
Over 60 Days 50%
60-31 Days 35%
Under 30 Days 0%
3.2 Once the tour has started, no refunds will be made under
any circumstances for any unused sectors or sections.
3.3 If the reason for the client’s cancellation is covered by the
client’s insurance policy, the client may be able to make a claim
under that policy, this is entirely a matter between the client and
their insurer.
3.4 If the client wishes to change to an alternative departure
date, this must be done with a minimum of 30 days notice. One
change of date is allowed free of any charge by Shanakee; any
subsequent changes will be subject to a €40 administration fee.
Any charges or non-refundable deposits which have been paid
to third party suppliers are payable by the client in these
circumstances.
Reservations
4.1 It is the full responsibility of the client to check the accuracy
of the dates booked upon receipt of their travel documents.
Changes by Us
5.1 Any increase in price will be notified to Shanakee agents,
and on our website.Shanakee will endeavour to remove all out
of date promotional material.
5.2 Shanakee reserves the right to reduce the price of any of
our tours. The final price applicable will be confirmed to the
client before the client makes a booking.
5.3 Shanakee itineraries are deliberately flexible and if possible
the requirements of individual groups and clients will be
facilitated. Shanakee reserves the right to vary, modify or
cancel any itinerary, either partly or wholly. Itineraries published
are sample itineraries only and may be amended without notice.
Shanakee also reserves the right to use alternative vehicles to
those advertised in the brochure.
5.4 In the event of cancellation of a tour by Shanakee,
Shanakee will offer a full refund of the tour price only, less any
non-refundable elements, or alternative travel arrangements to
all clients booked onto the tour. In these circumstances, no
incidental or consequential expenses will be paid by Shanakee.
5.5 If access to any country or area is prohibited for reasons
beyond Shanakee’s control the client will be entitled to a refund
only if Shanakee cannot offer substitute services of an
equivalent standard. The amount of the refund will be calculated
pro-rata based on the total number of tour days and the number
of tour days already travelled.
Tickets
6.1 Tickets can only be used by the client to whom the ticket
was issued; no other person can use the ticket in any
circumstances.
6.2 The ticket must be produced at any time at the request of a
Shanakee Representative, and the client may also be asked to
produce valid photo identification.
Touring
7.1 The client must observe the laws and regulations of the
countries visited, including customs and foreign exchange
restrictions. If the client does not, they may be asked to
surrender their Shanakee ticket which may be cancelled without
refund.
7.2 In the interest of safety there may be times when the
Shanakee representative has to make a decision. It is a
condition of booking that the client must comply with the
authority and decisions of the appointed Shanakee
representative. If the client does not comply with the Shanakee
representative and is not compatible with the general enjoyment
and well being of the other members of the tour, Shanakee
reserves the right to exclude the client from continuing the tour.
In such a case, Shanakee will not be liable for any refund,
compensation or any additional costs incurred by the client.
Shanakee cannot accept responsibility for the behaviour of
others on tour or for any activities that are curtailed as a result.
Tour Details and Conditions
8.1 Shanakee adventures are physically active, with varying
levels of demands and fitness requirements depending on the
specific itinerary and duration of the tour. By booking your tour
you represent that you do not have any physical or other
conditions that would create a hazard for you or other
Participants or affect other people’s enjoyment of the tour. If you
have a physical or medical condition, dietary restriction, or other
condition that will require special attention during the tour, you
must inform us in writing when the booking is made. We may
require a medical certificate if you have a special condition. We
reserve the right in our sole discretion to accept, decline, or
remove anyone from a tour (at departure or during the tour) who
we judge to be incapable of meeting the tour’s physical
demands. You must complete a waiver as detailed above
before commencement of the tour confirming your
understanding of these circumstances and confirming your
physical and medical condition. Please be aware in this regard
that participation in each individual activity is a matter for the
client on a day to day basis during the tour. If you do not want to
participate in a particular activity, please let the Shanakee
Representative know.
